University of Hawaii, Honolulu, HI

B.S., Computer Science & Mechanical Engineering (expected Spring, 2028)

2024 - Present

Help Desk Consultant, UH Information Technology Services

www.hawaii.edu/its/

• Troubleshoot software, hardware and networking issues over the phone
• Create, update, or resolve an average of 150 tickets/month (20% higher than average) on the ITSM platform (TeeamDynamix and Cherwell)
• Collaborate with a team of 35 to provide assistance to 60,000 faculty, staff, and students of the UH community via phone, chat, and email.
• Assist with the 24/7/365 monitoring of 6,000 systems, services, and applications for the University

2024 - Present

Software Developer, Hawaiian Space Flight Laboratory

www.hsfl.hawaii.edu

Developer for embedded software

2025 - Present